How May We Help You?

  1. Do I have to take my car to the auto body shop that my insurance company suggests?
  2. Do you work with all insurance companies?
  3. Are the repairs you perform on my vehicle under warranty?
  4. When do warranties become effective?
  5. Do you have a warranty on any other part of the repair process besides the labor, refinishing, and body workmanship?
  6. Do you warranty parts that you use during the repair process?
  7. If a part isn’t under manufacturer warranty, will I be responsible for the cost?
  8. Will my car be repaired to manufacturer’s specifications?
  9. How will I know that my car will be repaired in your collision center using the Celette Bench system?
  10. What brand of vehicles does Birkholz Body Werks repair?

 

Q : Do I have to take my car to the auto body shop that my insurance company suggests?
A : It is your right to take your car to the facility of your choice. Insurance companies direct their clients to certain auto body shops that are recommended and guaranteed by them.
 

Q : Do you work with all insurance companies?
A : We work with ALL insurance companies however we work not FOR them. We work for you, the customer, vehicle owner, and ultimate decision maker
 

Q : Are the repairs you perform on my vehicle under warranty?
A : You will have a warranty on our labor, refinishing, and body workmanship we complete on your car for as long as you own the vehicle. We will correct our repairs if they become worn out due to normal use. In that case, we require a written explanation of any problems as soon as they occur in order to obtain warranty repairs.
 

Q : When do warranties become effective?
A : The warranty on our work will become effective once we receive full payment for the entire repair cost.
 

Q : Do you have a warranty on any other part of the repair process besides the labor, refinishing, and body workmanship?
A : Yes, we also have a warranty on the finish that protects against fading, cracking, chalking, peeling, and hazing. You can find more information and details in our Vision Plus Lifetime Warranty brochure.
 

Q : Do you warrant parts that you use during the repair process?
A : We do not warranty parts. Parts are warrantied by the different Manufactures that supply them. As a matter of Policy we only use OEM (original equipment manufacturer) parts. These parts have the strongest warranty (usually one year) and we have no issues with either fit or finish.
 

Q : If a part isn’t under manufacturer warranty, will I be responsible for the cost?
A : Yes, you will be responsible for the cost of any part(s) that are not under manufacturer warranty. We use (OEM) original equipment manufacturer parts unless you request or authorize us to use non-OEM or aftermarket parts. In those cases these suppliers will have their own warranty which can vary greatly from supplier to supplier.

In some cases, insurance companies will only pay for aftermarket parts. We will notify you of that and have you decide which part you would like us to use. In most instances the aftermarket part is cheaper than the OEM part. While some aftermarket parts may be ok to use it has been our experience that they do not, in most instances, meet the quality standards of fit and finish to the OEM part. Also keep in mind that ordering, checking in parts, and verifying that they are useful and acceptable takes time. Should these parts not be acceptable it increases the cost of the repair because now we not only have to return the aftermarket part but turn around and order an OEM part which will in all cases delay the repair at a minimum and increase the administrative cost to the Body Shop.

In all cases the copy of your final repair order will indicate whether OEM or aftermarket parts were used.
 

Q : Will my car be repaired to manufacturer’s specifications?
A : In all instances we follow Manufacturer guidelines in establishing the process of the cars repair. indicates that we guarantee your vehicle was repaired in our collision center. This also means that we certify that your vehicle was repaired to manufacturer’s body and suspension alignment specifications.
 

Q : How will I know that my car will be repaired in your collision center using the Celette Bench system?
A : The Cellette Bench is one system used when structural damage is present. It is required by AUDI, BMW, Mercedes Benz MINI, and VW. Please ask and discuss the specific repair procedures for your vehicle with one of our specialists who will be able to address these questions specific to your car.
 

Q : What brand of vehicles does Birkholz Body Werks repair?
A : We specialize, and are either manufacturer or Dealer authorized, to repair Mercedes-Benz, BMW, Audi, Honda, Mini, Porsche and VW.